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PDF files have crop marks

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I'm trying to generate PDF files for a book I wish to print. The printer wants high quality resolution, but does not want crop marks. I've tried turning off the marks in exporting layout for PDF, but when I view the PDF file it has crop marks. Presently I choose options and turn off the marks, then go to custom setting and select high quality resolution. Once I turn off the marks, I don't click on the capture setting button, I go directly to custom settings. Can someone please guide me as how to eliminate the crop marks. Pages were created with QuarkXPress 9 with jpeg in position. Thank you.

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