Hi,
I'm migrating to a new iMac and updating all my software as I go. Started with Quark, but even though I have a validation code (which is just about memorized now that I have typed it in about 30 times) and it says "Successful" , but when Quark re-launches it goes back into Set-up Assistant, repeatedly. I've call support 3 times now, but all they do is give me a link and say that it will now work. All the link does is take me to a page to reset my password. No help there.
I've trashed the prefs file twice, and actually deleted the installation and re-installed. Of my 2 permitted activations, I have only my old computer active.
I'm moving from Quark 8.5 to Quark 9.5. Since I'm upgrading from 8 to 9, I selected the upgrade option, but I have also tried the full install option, but both fail in the same way.
Anyone have any thoughts? suggestions?
System configuration: 2012 iMac, i7, Nvidia GTX 680MX, OS 10.8.2, 8GB ram
Many, thanks.
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