When printing to our Xerox 5550DN networked printer, the contents of most Quark documents are being shrunk by about 80% and shifted over to the right edge of the page. We're running QXP 9.3.1.1 and OS 10.8.2.
The same documents will print fine to a different, also Xerox, networked printer. They will export to a pdf correctly. They will also print fine from a Mac Pro running OS 10.6.8 and Quark 9.3. This has been happening to most, but not all documents, most but not all the time from two different iMacs. I've updated the printer drivers and reinstalled the printer. I've also tried printing from Quark 8 and printing using a generic ppd instead of the correct one; both of these efforts still produced the same problem.
Does anyone have any ideas for me to try next? This is really making us crazy.
Thank you!