Mac OS10.9
Quark 9.5.4
Recently upgraded OS and Quark and my documents that use the font Avenir are not displaying correctly. Fonts leading has expanded so anywhere Avenir is used, the leading changes the layout and most text boxes are overset.
- leading is set to Auto
- do not use a font manager, I use FontBook
- checked usage and font is not missing
- deleted Avenir, emptied font cache, restarted and issue still exists
- made a new user, packaged a file, opened in new user and issue still exists
- not just one file, issue exists in every file I made that uses Avenir in my archive
- had my colleague open the same archived files on their computers and files were correct
- had colleague send me Avenir font, deleted out of my library, reloaded font and issue still exists
- deleted font out of my library and just used Avenir system font, issue still exists
- deleted Quark and re-uploaded, issue still exists
- re-uploaded OS, issue still exists
- did a thumbnail transfer of items from old doc to a new doc, issue still exists
- have spent over 6 hours on the phone with Quark support and have numerous messages back and forth in a job ticket, no resolution
3 weeks behind schedule on my project and am desperate for help. Any ideas?
↧